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Luminarc colour guarantee

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Luminarc Colour Guarantee

You have just purchased some Luminarc spray-decorated items. We would like to thank you for choosing our products and our brand.

We guarantee the durability of these decorated items over time; find out more about the specific features of this guarantee.

What you need to know about these decorated items:

The colour spray-decorated Luminarc product that you have just purchased has been subject to many years of research. The inks used and the application technique ensure that this is a High Quality product made in France:

  1. Our inks are natural, specific to the tableware sector, free of heavy metals, environmentally friendly, in compliance with the legislation in force, and perfectly adapted for food purposes.
  2. They are much more dishwasher-safe than most existing products on the market.

 

Our guarantee:

With these innovations and depending on the decorational effect, we guarantee these decorated products for two or three years from the purchase date, as specified below:

  • 3 years for items decorated with transparent colours

    Names of collections include: CRAZY COLORS, DUO, FUNNY FLOWERS COLORS, WAVY SURF, WATER BAR, JUICE BAR.

    Couleurs garanties 3 ans

  • Collection Crazy
Colors
  • Collection Flashy
Colors
  • 2 years for items decorated with "special effect" inks (metallic appearance, layered double colours, etc.)

    Names of collections include: SPRING BREAK, FLASHY EXPRESSO, FLASHY LONGO, FLASHY BREAKFAST, PREPPY COLORS, DAILY MAT, SWEET BREAK

    Couleurs garanties 2 ans

The conditions of this guarantee:

This guarantee is subject to certain conditions.

The following damages are not accounted for as part of the guarantee:

  1. Damages relating to mechanical shock: chips, unsticking of the colour.
  2. Damages (unsticking, faded colours) observed after being used in the dishwasher on the wrong setting, or non-compliance of correct washing conditions.
    1. Extremely hard water (ideal total hardness between 3 and 7)
    2. High washing temperature (>65°)
    3. Wrong dosage of rinsing agent.

If necessary, how to claim on the guarantee:

If, despite the attention to detail given during the manufacturing of this decorated product and the various checks carried out, you notice any damage to its decoration when using the product within the guarantee deadline specified, we will replace it with the same (within the limits of available stock) or similar product.

To proceed with this replacement, please send the items below to the following address:

Arc International, Service Consommateurs- Gestion des réclamations, Avenue du général de Gaulle 62510 Arques France:

  1. the damaged article(s)
  2. The original till receipt with the purchase date and the name of the article highlighted
  3. the technical features of your dishwasher: brand, brand(s) of washing and rinsing agents
  4. The address of the residence where this product was used
  5. Bank details for reimbursement of shipping fees.

 

If the claim is incomplete, the product cannot not be replaced.

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